Terms of Business

HOW IT WORKS:

1. Our market leading Solutions are fixed price – a single fixed price whether You are a FTSE100 company or a SME – there is no price discrimination amongst our customers.
2. Optimal efficiency applies at all levels of Our business, including the procurement phase.  Negotiating unfair terms is inefficient, carries a cost, and is not what We do.
3. We can only provide Our Solutions on these Terms. Negotiation of bespoke terms carries a time cost and ups the basis upon which we can provide Our Solutions at published prices.
4. Fortunately, Our Terms are really easy to agree to.  We have already tested the "acceptability" of Our Terms with numerous customers who confirm this.
5. The net result is that We are confident that Our Terms are fair, balanced, equitable and reciprocal (where appropriate).
6. Our Terms amount to: "only do business with Us whilst We provide You with market leading legal operations - and if We cannot, then walk away - no problems". 
7. We recognise that some larger organisations will still try to impose their business terms.  Sadly, they will not be able to take Our Solutions, despite how good they are.  
8. The nub of Our Terms is set out in Clause 3 (Time saver).  Please read it first to see what You are in for and to save time.
9. Contracting with Us is fast, efficient, qualitative and equitable – just like our approach to delivering world class Solutions

This is GLS Solutions – Law Rewritten

GLS SOLUTIONS PTE LTD: TERMS OF BUSINESS

1. Parties
   1. You are contracting with GLS Solutions Pte. Ltd., a private limited company incorporated under the law of Singapore with U.E.N. 201415106W (“GLS”, “We”, “Our”, “Us”).
   2. Our registered address is 37 Beach Rd, #02-01, Singapore, 189678.
   3. You are who You say You are in the information You provide to Us when You register as a customer in accordance with Clause 7 of these Terms (“You”, “Your”).
   4. You agree that certain of the Solutions may actually be provided by a third party. Where that is the case you will contract with them on their terms and conditions, not these.
2. Application
   1. You are looking for more value than what traditional legal service providers can currently provide to You and choose to focus on our legal operations led approach.
   2. GLS offers solutions that maximise the efficiency and productivity outcomes achieved in a range of legal operations scenarios (each a “Solution” and together “Solutions”).
   3. Unless otherwise agreed, any Solution You purchase from Us (each an “Order”) is exclusively governed by and subject to these terms and conditions (“Terms”).
   4. You will be deemed to have accepted these Terms if You continue to access the GLS Legal Operations Centre and also each time you place an Order.
3. Time saver
   1. We do not see any point in having You read a whole bunch of legal clauses that ultimately You cannot agree to so this Clause 3 summarises Our Terms.
   2. These Terms are intentionally fair and balanced and are consistent with Our values, business model and Our belief in the quality of Our Solutions.
   3. A precise overview of each Solution is found in the GLS Legal Operations Centre - You must decide whether the Solution is appropriate for You before You buy it.
   4. Wherever possible we have sought to include a Solution Sample so that you can see what the Solution looks like - we encourage You to look at the Solutions Samples.
   5. By showing You exactly what You are getting up front, it means no surprises, scope creep or cost blow outs - there is no risk to what You get and how much it will cost.
   6. To enable Us to show You exactly what You are getting up front, We need You to accept these Terms first before You access the GLS Legal Operations Centre because:
      1. it delivers engagement efficiency and shows Us You are serious about engaging with Us; and
      2. We must protect Our intellectual property (“IP”) rights (the key asset of Our business) from misuse
   7. Once You “accept” these Terms, You acknowledge that You agree to them and they are binding upon You (and We acknowledge they will be binding upon Us).
   8. The reality is that until You place an Order for a Solution you have effectively only assumed an obligation:
      1. not to steal or misuse Our IP; and
      2. to maintain a duty of confidentiality to Us.
   9. If at any point You no longer want a relationship with GLS Solutions just let Us know in writing - there are no prohibitive or punitive exit charges.
   10. Our full refund policy is clearly specified at Clause 9.1.
   11. We cannot offer Our exceptional Solutions at Our price points if We have to negotiate specific terms for them – so these Terms are not negotiable.
   12. These Terms give You all statutory warranties available to You at law plus a few more comforts that We do not actually have to give You but choose to anyway.
   13. Due to the specialist nature of our GLS Manpower™ Solution, there are additional specific terms which apply only to this Solution – see Clause 15.
   14. If You are unable to accept these Terms then there is no point in reading any further.
4. Our relationship
   1. You unconditionally acknowledge and agree that:
      1. We are not a law firm and We do not provide legal advice or opinion and You are not seeking the same from Us;
      2. We are not regulated by a legal industry regulatory or supervisory body; and
      3. if You need legal advice or a legal opinion We will not provide it, but We can try and assist You in arranging a law firm to do this for You.
   2. We will not accept You as a customer and/or provide any Solutions to You if You do not unconditionally accept and agree to these Terms.
5. Not a law firm
   1. When dealing with Us You acknowledge, agree and confirm that We have intentionally:
      1. disaggregated many of the activities traditionally provided by a law firm and focused on those that are not regulated by a supervisory body;
      2. focused Our offerings on those areas that, as a matter of common sense, do not need to be undertaken by a law firm;
      3. focused on those areas that sensibly do not require professional indemnity cover and are not required by law to be performed by a law firm; and
      4. commoditised Our experience and/or process enriched capacities through disciplines including technology, management, etc.
   2. The above does not make Us a law firm, an IT company nor management consultants – it makes Us a legal operations support provider via www.gls-legaloperations.com.
   3. When You place an Order You are acknowledging and agreeing that Our Solutions:
      1. do not include a risk transfer premium in the price and are not offered to You as a means of allowing You to transfer risk to Us;
      2. do not (and are not intended or represented to) constitute legal advice or opinion and will not be relied upon or otherwise utilised by You as such;
      3. may include recommendations of a general nature but it is for You to act upon or ignore them as You see fit – We are not liable to You for this;
      4. do not need and are not expected to have professional indemnity cover because they do not constitute legal advice provided by a law firm;
      5. do not create or establish, a trusted advisor / lawyer / client or a fiduciary relationship between Us and You; and
      6. are not meant to be used as the basis upon which You make any commercial or business decisions – You make those decisions, not Us.
   4. If You wish to do any of the things contemplated in Clause 5.4 then please use a law firm.
6. Standards
   1. We warrant that We will carefully prepare and deliver Your Solution within the specified timeframe (where applicable).
   2. We warrant that We will use good people, who are sensible, who are experienced and, where applicable, who are supervised, to assist in delivering Your Solution.
   3. Our responsibilities are to You and only You because You are paying Us.  If You want other people to use or access Our Solutions then refer them to www.gls-legaloperations.com.
7. GLS Legal Operations Centre and Log-in Data
   1. To be given full access to the GLS Legal Operations Centre, you will be required to accept these Terms.
   2. You will need to register via www.gls-legaloperations.com to purchase Our Solutions.
   3. Upon Your registration we will provide you with unique log-in details / password(s) to access Your account and work space, termed "My Account" in the GLS Legal Operations Centre (“Your Log-in Data”).
   4. You warrant and represent the information You provide to Us to obtain Your Log-in Data is accurate and You will immediately inform Us of any changes.
   5. In particular, you warrant that you provide accurate address information about where you are domiciled as it will dictate whether you are charged GST in Singapore.
   6. Your Log-in Data is confidential, personal to You, and You will not allow others to use it
   7. Logins are personal to the registering individual unless a corporate account where additional users must still register
   8. You will notify Us immediately if you think the security of Your Log-in Data is compromised.
   9. You will not use anyone else’s log-in data, password or account to access the GLS Legal Operations Centre.
   10. You may be held liable for losses incurred by Us due to someone else using Your Log-in Data.  You are responsible for keeping Your Log-in Data secure.
   11. You will not (and will not permit anyone else to) access, reproduce, modify, distribute, post, disclose or steal content from the GLS Legal Operations Centre.
   12. GLS reserves the right to suspend / terminate Your access to the GLS Legal Operations Centre at any time and without notice for any reason.
   13. From time to time We may require (and reserve the right to request) that new customers pay a registration fee to access the GLS Legal Operations Centre (“Registration Fee”).
   14. One reason We may charge a Registration Fee is to distinguish real customers from those that are not serious, or perhaps merely interested in accessing Our IP for free.
   15. To demonstrate Our bona fide and to prove Our intentions are genuine on the occasions We do elect to charge a Registration Fee, We will either:
       1. credit the Registration Fee against (i.e. use it to reduce) the cost of any Solutions You order within 6 months of being given access to the GLS Legal Operations Centre; or
       2. refund the Registration Fee to you (less the cost of any Solutions You have Ordered) after 6 months of being given access to the GLS Legal Operations Centre.
   16. In other words, if You Order Solutions to a value equal to or exceeding the Registration Fee within 6 months of becoming a GLS customer, Your access will be free.
   17. Without accepting these Terms and registering with GLS as a customer, You will not be able to place Orders.
   18. We may in Our absolute discretion invite You to become a GLS VIP Customer.  You may request further details by writing to [email protected].
8. Right to terminate
   1. We stand behind Our Solutions.  We will not impose any prohibitive/ penalty exit charges on You if You wish to stop using or accessing Our Solutions.
   2. If You are not happy with Our Solutions then You can cancel an Order and/or Your customer relationship with GLS at any time by giving written notice as follows:
      1. Your customer relationship:  if You have not yet placed an Order or have no Orders outstanding – on 7 days’ prior notice;
      2. a subscription Order:  to cancel a subscription-based Order – a minimum 7 days’ notice before the end of the subscription term; or
      3. a single Order:  to cancel a single Order (ie non-subscription based Order) – on 7 days’ prior notice.
9. Consequences of termination
   1. If You terminate per the different scenarios outlined in Clause 8.2 above:
      1. Clause 8.2.1 Your customer relationship:  We will immediately cancel Your access to the GLS Legal Operations Centre if you have registered with the same;
      2. Clause 8.2.2 a subscription Order:  We will refund You all recurring fees (including fees for a period of service provision agreed for a fixed period of time e.g. GLS Legal On Call™) that You have pre-paid beyond the current subscription term in which You gave Us notice to terminate less, any administrative / bank charge(s) of Us doing so;
      3. Clause 8.2.2 a single Order:  if We have started work on Your Order then We cannot refund You anything, but will not charge You demobilisation expenses;
      4. the balance of any Registration Fee (if any) will be refunded in accordance with Clause 7.13.2, less any administrative / bank charge(s).
   2. If You are a VIP Customer then You must pay Us immediately upon demand for any Orders delivered, or due to be delivered, in the calendar month You terminated.
   3. If You exercise Your right in Clause 8.2 above, You agree to spend 30 minutes with Us telling Us why Our Solution is no longer right for You. We will listen carefully.
   4. The following Clauses will survive termination of these Terms in perpetuity: Clauses 9, 11.7, 11.8, 11.9, 12.5 to 12.10 (inclusive), 13, 14.1 and 14.5.
10. Our prices/ payment
    1. Our prices are as amazing as Our Solutions.  We are fixing the cost inaccessible nature of legal solutions so We cannot afford to carry bad debtors.
    2. Unless You are a VIP Customer, all Our Solutions must be paid for in advance.  This is to ensure all our customers are treated equally and benefit from Our exceptional prices.
    3. You acknowledge and agree that We cannot offer You Our amazing Solutions at Our exceptional price points if We have to:
       1. chase You to pay or bear the risk of You defaulting on payment altogether; and/or
       2. come “cap in hand” to get You to pay for what You Ordered and what has been delivered.
    4. You agree not to ask Us for discounts as there are none to be had.  Fixed price means fixed price – this is the very certainty businesses ask for in offering fixed pricing.
    5. Certain of our Solutions (e.g. GLS Total Legal Support and GLS Libraries) are subscription based products, to be paid in advance 1 year at a time. In relation to these products:
       1. no refunds will be made if You want to cancel Your subscription prior to the completion of Your subscription; however
       2. if requested We may, at our sole discretion, issue you with a credit note pro-rata to the amount time remaining in Your subscription.
    6. If, for whatever reason, Your payment is reversed or declined, then Your liability to Us will automatically be deemed a debt immediately due and payable.
    7. For the purpose of Clause 10.5, You:
       1. hereby authorise Us to represent Your card (if applicable) for payment or, at Our discretion, present You with an invoice for immediate payment - but only when You are transacting with us via the GLS Legal Operations Centre; and
       2. understand that until We receive payment, We will not start working on providing You with Our Solutions.
    8. If We are unable to fulfil an Order for reasons outside our control, e.g. due to You providing incomplete or inaccurate data, We will cancel the Order and issue a credit note.
    9. We will respond to any reasonable information requests raised by Your auditors, and will charge You a fixed fee of USD100, payable in advance before doing so.
    10. All subscription-based Orders must be paid for upfront.  If You fail to make a subsequent advance payment then Your Order will be cancelled immediately.
    11. We may elect to offer alternate payment terms to Our VIP customers, however this will be by invitation only and then only in exceptional circumstances.
    12. All prices are exclusive of VAT, sales tax, withholding tax or any other taxes that may be applicable / levied in connection with Our Solutions.
    13. VAT / GST will be applied to all purchases made by You if you are located in Singapore. This assessment will be made based on your registration information.
    14. If you provide us with inaccurate information for the purchases of VAT/GST assessment you indemnify us in full if we are charged the same by relevant tax authorities.
    15. You remain liable for payment of applicable taxes and You will pay Our invoices in full, free of any withholding and/or deductions for applicable taxes.
    16. You acknowledge and agree that You shall bear all of Your own bank charges.
    17. Where We do not receive full payment as a result of You not paying Your bank charges, we will raise a separate invoice to You for the amount of the unpaid charges.
    18. Solutions are charged in USD or in SGD if you are domiciled in Singapore.  Payment received means when the money is confirmed as having deposited in Our accounts as cleared funds.
    19. If You ever ask Us to do something that requires Us to potentially spend money (e.g. fly somewhere) then You will need to make payment in advance to Us.
11. Liability
    1. We want You to be clear on the risks associated with purchasing Solutions from Us as those risks can be completely managed by You in advance.
    2. The biggest risk You face dealing with Us is by You not doing any and all of the following before You buy from Us:
       1. reading the product sheet for the applicable Solution carefully;
       2. excercising any of the offers for You to find out more product information; 
       3. reading the relevant FAQs; and
       4. clicking on “View Solution Report” (where these are available) to determine whether a Solution is right for You.
    3. If We fall short on Our obligations under these Terms You will promptly let Us know and give Us one (1) week to fix the issue before taking legal action against Us.
    4. If You do not observe Clause 11.3 then You agree to forfeit Your right to bring formal proceedings against Us as You did not give Us a chance to amicably resolve things.
    5. If We are ever found to be liable to You under these Terms Our liability will be to You only and not Your subsidiaries, affiliates or any third parties You deal with.
    6. Our maximum liability to You under for any losses of any nature whatsoever is limited to the price you paid for the Order giving rise to Your claim.
    7. Subject to Clause 11.8, no party shall be liable to the other for any loss of profits, loss of opportunity, loss of data or any special, indirect or consequential losses.
    8. GLS and its third party content providers make no warranties, express or implied, as to the ownership, accuracy or adequacy of the GLS Legal Operations Centre content.
    9. GLS shall have no liability or responsibility for any information published on linked websites, contained or published on the GLS Legal Operations Centre or provided by third parties.
    10. Clause 11.7 shall not apply should You breach Clauses 12.4 to Clause 12.8 (inclusive) (misuse of Our IP) or Clause 13 (breach of confidentiality).
    11. Our Solutions are delivered subject to the warnings and caveats that are contained in the Solution report deliverables and elsewhere on www.gls-legaloperations.com.
    12. These Terms do not exclude or limit liability for those matters precluded by Singapore Law.
12. Your obligations and Our intellectual property
    1. We are seeking to change the legal industry through Our unique Solutions.  We need You to support Us as We take the legal industry into new directions.
    2. If You do anything that detracts from the efficiency of what Our Solutions can achieve then We reserve the right to stop supplying them to You.
    3. We need You to treat Our people with respect and courtesy because that is how they treat You.  If You do not do this then We reserve the right to stop supplying You.
    4. You will not (and will not permit others to) copy or try to reproduce, modify, distribute, post, disclose or otherwise take or use Our IP.  It is Ours.
    5. You only get a licence to use Our IP for Your normal business purposes.  If there needs to be any other conditions around the use of Our IP We will let You know.
    6. This licence to use Our IP is personal to You as an individual or You as the specific legal entity entering into these Terms – there is no “group” licence granted here.
    7. You must work on the basis that everything We provide to You is Our IP and not Yours.  The converse applies to Your IP – it’s Yours, not Ours, etc.
    8. You acknowledge and agree that
       1. any unauthorised use or reproduction of Our IP by You or third parties authorised, permitted or enabled by You is a very serious issue that will materially impact Our business; and
       2. You will not (and will not permit third parties to) use Our IP (or any part of it) to develop, offer or engage in similar or competing services; and
       3. should Our IP be infringed or copied in contravention of these Terms Our losses will be substantial.
    9. For the purposes of Clause 12.4 to Clause 12.8 (inclusive) and Clause 13, You acknowledge and agree that it is reasonable that:
       1. Your Liability to Us for IP infringement and/or breach of confidentiality shall be unlimited due to the serious nature of this issue; and
       2. damages alone may not be an adequate remedy and We may apply for interim and/or injunctive relief if You breach these Terms.
13. Confidentiality
    1. This Clause 13 is mutual and applies to all information provided to each other. GLS and You shall both observe the following obligations:
       1. that all information will be treated as being absolutely confidential;
       2. no disclosures to anyone if not agreed in advance in writing, unless to lawyers or a court or if a regulator demands it;
       3. all information is to be kept really secure – no less than reasonable commercial efforts must be applied to keep it secure;
       4. if confidential information has been compromised then report it to the other party immediately;
       5. return or destroy the confidential information once Your customer relationship with GLS has ended subject to laws which say it must be kept.
    2. Do not give Our Solution information to anyone outside of Your immediate legal business entity – this would constitute a material breach of Our IP and these Terms.
    3. We will not be happy if You breach this Clause and We will take action against You and the provisions of Clauses 12.9 and 12.10 will be applicable.
    4. For the avoidance of doubt, all content in the GLS Legal Operations Centre, Our Solutions (and any associated reports) and Your Log-in Data is information subject to this Clause.
14. Third Party Websites & White Label Services
    1. The GLS Legal Operations Centre may contain:
       1. links to independent third party websites;
       2. content supplied by independent third parties; and
       3. products and services that are fulfilled by third party providers.
    2. Such third party websites are not under the control of GLS and GLS has no responsibility for nor does it endorse the content of these third party websites.
    3. Products and services provided by third party websites are not under the control of GLS and GLS has no responsibility for nor does it endorse such products and services.
    4. Such sites, products and services are all governed by their own terms and conditions of and privacy policies.
    5. Accessing such sites products and services is at your discretion exercising your independent judgement. 
15. General Provisions
    1. Notices must go to the official address each party has nominated.  In Our case, please send it to [email protected].
    2. By accepting and agreeing these Terms, You hereby represent, warrant and undertake to Us that You have all the authority needed for You to accept and agree to these Terms.
    3. You acknowledge and agree that We can and will rely upon the representation, warranty and undertaking You provide to Us at Clause 14.2.
    4. If We or You are required to do something by law then We will do it and so will You.  This includes compliance with data protection and other applicable laws.
    5. These Terms are governed by and construed in accordance with Singapore law.
    6. Any disputes hereunder (hopefully none) shall be settled exclusively subject to the jurisdiction of a competent court in Singapore.
    7. These Terms are drawn up in English and all correspondence must be in English.
    8. Our Terms, not Yours, apply.  If We need to make changes to the Terms, the updated Terms will be available at www.gls-legaloperations.com.
    9. Please ensure that you check the Terms regularly for any updates and each and every time before you submit an Order.
    10. Any changes that are made pursuant to Clause 14.8 will be deemed to amend these Terms and you accept this.
    11. If You do not accept the changes, You may terminate Your customer relationship in accordance with Clause 7.
    12. These Terms together make up the entire agreement between You and Us with regards to any Solution You purchase and Your customer relationship with GLS.
    13. You will not assign or novate these Terms / Your customer arrangement with GLS without asking Us first.  We will not be unreasonable about any sensible requests.
    14. If We do not insist on or enforce strict performance of these Terms, it does not mean that We have waived Our right to do so.
    15. A waiver of any right or remedy under these Terms or by law must be given in writing and shall not be deemed a waiver of any subsequent breach or default.
    16. These Terms shall not be interpreted or construed to give rights or remedies to any third parties.
    17. We can modify, suspend or terminate operation of or access to the GLS Legal Operations Centre and/or any or all of the Solutions for any reason, including performing maintenance.
    18. If there is a force majeure event that prevents performance then that will not be a breach scenario.
    19. Force majeure includes all events which are outside either Your or Our reasonable control (e.g. acts of God, civil unrest, political situations etc.).
    20. If any part of these Terms is or becomes unenforceable, these Terms shall be deemed modified to the minimum extent necessary to make them valid and enforceable.
    21. If such modification is not possible, the relevant provision(s) shall be deemed deleted and shall not affect the validity and enforceability of the rest of these Terms.
    22. The latest version of these Terms is always set out on www.gls-legaloperations.com.  So, check in with Us each time You buy a new Solution.
16. FAIR USE POLICY
    1. Our “fair use policy” for any Solution stated as being subject to the same is as follows – You must not use the Solution
       1. in an unreasonable, excessive, abusive, fraudulent or unfair manner; 
       2. in a way that detrimentally interferes with our ability to provide the Solution to other customers;
       3. in a way that is detrimental to other Customers or to the GLS Group; or 
       4. as the basis for which you provide paid consultancy services to other people, save unless you are in-house counsel advising the business that employs You.
    2. If we suspect that your use of a Solution is in breach of our fair use policy we may immediately:
       1. terminate your access to the Solution in accordance with Clause 7.11; and/or
       2. “throttle” your ability to access to that Solution.
    3. In the event that we terminate your access to a Solution in accordance with Clause 15.1.1, our maximum liability to You under for any losses of any nature whatsoever is limited to providing a refund for the unused portion or duration of your Solution in accordance with Clause 9.1.
    4. GLS Legal On Call™ is limited to one registered user per account.
17. GLS MANPOWER™ TERMS
    1. These additional terms and conditions (“GLS Manpower™ Terms”) relate specifically to Our GLS Manpower™ Solution and supplement the general Terms at Clauses 1 - 14.
    2. When You Order Our GLS Manpower™ Solution, You will be deemed to have accepted these GLS Manpower™ Terms, which shall apply in addition to our general Terms. 
    3. In the event of any conflict or contradiction between these GLS Manpower™ Terms and the general Terms, the provisions in the general Terms shall prevail and take precedence.
    4. You unconditionally acknowledge and agree that: 
       1. Our GLS Manpower™ resource will not directly or indirectly provide advice on Singapore law;
       2. Our GLS Manpower™ resource is not employed by You.  They are merely seconded to You and at the completion of their secondment, they will return to GLS;
       3. You will take sole responsibility for supervising all work product and output of each GLS Manpower™ resource seconded to You; 
       4. GLS is not liable for any work product or output of each GLS Manpower™ resource whist seconded to You; and
       5. You shall ensure that Our GLS Manpower™ resource does not engage in reserved matters and/or legal work/matters that are reserved specifically for practicing lawyers in law firms as they are not provided to You by GLS in that capacity.
    5. The minimum duration for which You can take a GLS Manpower™ resource is 4 hours. 
    6. If You require a GLS Manpower™ resource for less than 4 hours, You will be charged for 4 hours.  You can extend the duration of your GLS Manpower™ resource at any time. 
    7. To ensure the continued availability of Your GLS Manpower™ resource, the earlier You provide notice of any required extension, the easier it is for Us to accommodate.
    8. Since our GLS Manpower™ resource is human, we do not and are simply unable to ever offer a 100% guarantee of availability of individual GLS Manpower™ resource providers. 
    9. If Your current GLS Manpower™ resource is not available, We can look to provide You with another suitable GLS Manpower™ resource.
    10. You are responsible for any costs that need to be incurred over and above the base cost of the GLS Manpower™ Solution.
    11. These costs include, without limitation, travel, accommodation, provision of workstations, office supplies, computer and communication expenses (telephone, internet etc.).
    12. Our GLS Manpower™ resource is not permitted to incur expenditure on your behalf.
    13. You will provide the GLS Manpower™ resource with the required and necessary equipment to undertake Your assignment efficiently.
    14. Unless You are a VIP Customer, payment for GLS Manpower™ is always in advance (with payment by EFT preferred) as follows:
        1. the fee for each 2 week period (or part thereof) that You require; and
        2. 4 days before the end of the then current 2 week period, the fee for the next 2 week period (or part thereof) must be paid.
    15. If no payment is received from You for whatever reason, Your GLS Manpower™ resource will not start or continue, as appropriate.
    16. Payment must be received within 24 hours of Us confirming that your GLS Manpower™ resource is available. 
    17. If payment is not received, We may allocate Your GLS Manpower™ resource to a new project and cancel Your Order.
    18. In the event of non-payment, We reserve the right not to accept Your future requests for the GLS Manpower™ Solution so as to avoid incurring further abortive costs.
    19. Where assignments run for longer than 1 month We encourage the implementation of an EFT arrangement.
    20. If for whatever reason You are not happy with a GLS Manpower™ resource, We will replace them as soon as possible, subject to availability of alternative suitably qualified and experienced resources.
    21. Should We not be able to replace your GLS Manpower™ resource, We will refund You the unused portion of any advanced fees that You have paid.
    22. Prior to engaging any of the GLS Manpower™ resources, please advise Us of any anticipated travel requirements, wherever possible.
    23. If You need your GLS Manpower™ resource to travel for You, You will need to:
        1. agree the relevant travel arrangements with each GLS Manpower™ resource that you engage;
        2. make and pay for all necessary travel, and subsistence arrangements; and
        3. put in place comprehensive insurance policies to cover the GLS Manpower™ resource whilst travelling for medical expenses, injury, theft, evacuation etc.
    24. Whilst Our GLS Manpower™ resource is generally accommodating in meeting travel requests, they are not obliged to travel if they do not want to.
    25. You will be required to bear all the costs in relation to any travel other than to your regular office location.
    26. You must provide safe, comfortable and secure arrangements for their travel and accommodation whilst they are travelling for You.
    27. It is Your responsibility to ensure that:
        1. Your GLS Manpower™ resource has a safe, respectful and comfortable work environment;
        2. You obtain and maintain all required permits, visas, insurances, licences etc for your GLS Manpower™ resource to undertake your assignment;
        3. Your GLS Manpower™ resource has a clear reporting line;
        4. Your GLS Manpower™ resource knows what is required of him/her at all times i.e. that You provide them with clear direction and instructions; and
        5. You provide appropriate and adequate supervision and support to Your GLS Manpower™ resource.
    28. If any of Our GLS Manpower™ resources are made to feel uncomfortable, intimidated, threatened or abused they will immediately leave your workplace with Our unequivocal support.  In such circumstances We may not be able to provide You with a replacement.
    29. If You want to hire Your GLS Manpower™ resource and they agree to be hired by You, then You may do so, subject to Clause 15.29 below.
    30. Upon hiring a GLS Manpower™ resource, You will either:
    31. make payment to GLS in the sum of US$5000 to compensate for the cost of GLS finding/hiring a replacement GLS Manpower™ resource; or
    32. make a non-refundable payment to GLS in the sum of US$15000 – such sum GLS will credit against your future purchases of Solutions – to be used within 6 months after which it will lapse.

Finally, thank you for supporting Us.  It is Our pleasure to support You in removing time and cost as barriers to You accessing world class legal solutions 24/7/365 globally.