The GLS Legal Operations Centre

How to Optimise Your Legal Department Processes

Optimising Your Legal Department ProcessesA Practical Guide to World-Class Process DesignIn the…

8mim • 11 Jan 26

In-House Legal Department Processes & Procedures

In-House Legal Department Processes & ProceduresFor all the attention paid to legal…

8mim • 10 Jan 26

Legal Tech Landscape: Why You Don’t Know What You Don’t Know

Let’s Start With the TruthMost in-house legal leaders have no real understanding of the legal…

5 minutes • 09 Jan 26

Under the Hood: Why Legal Leaders Are Driving Blind

The Car Analogy – Delivered Up FrontMost in-house legal leaders know what makes their legal…

3 min • 09 Jan 26

De-Complicate Your Legal Tech Agenda: The Safeguard Against the Sinkhole

Legal Tech: The Frequent Sobering Reality◼️Imagine signing a $1M contract for a legal tech…

6 minutes • 08 Jan 26

Legal Operations Planning: The Architect Behind Legal Transformation

IntroductionLegal Tech is everywhere. AI-driven contract review, predictive analytics, workflow…

6 minutes • 08 Jan 26

Why the GLS Internal Client Line Is a Powerful Framework for Fixing the Legal–Business Relationship

Why the GLS Internal Client Line Is a Powerful Framework for Fixing the Legal–Business…

• 03 Jan 26

Low Tech Initiatives: The Smartest Tech Move You’ll Ever Make

The Big Idea: Liberation Through DefinitionLet’s start with the GLS definition of legal…

5 minutes • 03 Jan 26

Contract Closure Time: The Metric That Defines Contracting ROI

Contract Closure TimeWhy This Single Metric Defines the Real ROI of Contracting TransformationIn…

9 mins • 26 Dec 25

Why Legal Intake Is the Most Foundational Station on the GLS Legal Operations Tube Map

Why Legal Intake Is the Most Foundational Station on the GLS Legal Operations Tube MapIf you…

6 minutes • 26 Dec 25

Designing the Legal Operating Model Around the Talent You Actually Have

Introduction: The Most Uncomfortable Design ConstraintWhen in-house legal leaders talk about…

3 min • 23 Dec 25

Legal Tech Agenda: The Harbinger of Home for Legal Tech Transformation

Start With the Right DefinitionBefore you even think about building a legal tech agenda, you need…

6 minutes • 23 Dec 25

Speed vs Defensibility: Where In-House Legal Credibility Is Won or Lost

Introduction: The False Choice Legal Is Forced to MakeEvery in-house legal team hears the same…

6 min • 23 Dec 25

Shadow Legal Teams | The Quiet Organisational Failure

Introduction: The Problem No One Wants to NameShadow legal teams are one of the most damaging…

3 min • 23 Dec 25

What Boards Should Ask When Legal Says It Is “Hybrid”

Introduction: Why Boards Need to Interrogate “Hybrid”When management says the legal function…

3 min • 22 Dec 25

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Time Recording: The Strategic Lens Your Legal Team Can’t Ignore

Introduction: The Elephant in the RoomLet’s start with the uncomfortable truth: most in-house…

5 minutes • 22 Dec 25

Why Hybrid Legal Models Fail Without Authority

Introduction: The Most Popular Model Is Also the Most DangerousIf you ask most in-house legal…

4 min • 22 Dec 25

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GLS: The Real State of In-House Legal – 2025/26 in 7 Minutes

Introduction: A year in review and an accurate pulse checkMost year-end review pieces in legal…

5 min • 22 Dec 25

Legal Department Operating Models: Centralised, Embedded & Hybrid

Introduction: This Is Not a Theoretical DebateEvery in-house legal leader eventually faces the…

5 min • 22 Dec 25

Key Observations on AI Invoice Review

Introduction: Why This MattersAI Invoice Review is often marketed as a silver bullet for legal…

5 minutes • 22 Dec 25

Managing External Counsel

Legal Department Mandate: The Job Description You Forgot

IntroductionWould you hire a CFO without a job description? Would you appoint a COO without KPIs?…

3 min • 19 Dec 25

Stop Briefing Your Mates: Why GCs Must Rethink External Legal Relationships

IntroductionLet’s talk about the elephant in the legal department.For all the talk of…

• 08 Dec 25

DMS / Email: The Backbone You Forgot

The Big Wake-Up CallLet’s start with the truth: most in-house legal teams do not have a…

5 minutes • 08 Dec 25

Killing the Bureaucracy Myth: Why LSRFs Are Non-Negotiable

Introduction: Why Resistance HappensEvery in-house leader has heard it-or thought it…

3 min • 08 Dec 25

From Inbox to Insights: Why 90% of Legal Teams Are Flying Blind

IntroductionHere’s the brutal truth: 90% of in-house legal teams do not operate a formal Legal…

3 min • 08 Dec 25

Specialist Legal Apps: Why Precision Beats Complexity

Introduction: The Big Legal Tech MythLegal tech vendors love to sell the dream of the all-in-one…

5 minutes • 08 Dec 25

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Decision-Ready Submissions: The Standard That Ends Chaos

IntroductionLegal teams waste countless hours chasing missing details, clarifying vague…

3 min • 08 Dec 25

The Intake Form Is Your Data Well: Why Legal Teams Fail Without It

IntroductionLegal teams often resist implementing Legal Service Request Forms (LSRFs), fearing…

3 min • 08 Dec 25

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10 Ways GLS Overflow™ Can Help Your In-House Team With Today’s Problems

IntroductionThe in-house legal team that is too busy to spend time on strategies to become less…

2 min • 26 Nov 25

Managed Legal Services versus Legal Secondments

Managed Legal Services and the Changing LandscapeHistorically, in-house legal departments have…

3 min • 13 Nov 25

Legal Ops: Deploying An Agile Resourcing Strategy For Legal Professionals

IntroductionThe resourcing of legal departments traditionally centered around full-time staff and…

15 mins • 06 Nov 25

Customised Standardisation: The Strategic Discipline That Will Help Make Your Contracting Function Future Ready

Introduction: The Lawyer’s ReflexLawyers are trained to spot exceptions. It’s our superpower.…

5 min • 03 Nov 25

Do Law Firm Panels Make Sense?

IntroductionThe 2023 Legal Department Operations Index reported that 78% of in-house legal…

5 min • 30 Oct 25

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Stop the Leak: How Legal Teams Can Recover Value Seepage from Commercial Contracts

Introduction: The Hidden Drain on Enterprise ValueEvery commercial contract is a promise of…

• 29 Oct 25

In-House Counsel: Build An Effective Internal Client Strategy

IntroductionMany in-house lawyers appreciate not having to go out into the market to find and…

22 min • 23 Oct 25

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In-House Tip: Define Your Career Vision

IntroductionDo you have a clear vision of where you want your in-house career to go?Here’s why…

• 14 Oct 25

Transform Your Contracting Function in Just 100 Days

IntroductionContracts are the backbone of every business, yet many legal teams struggle with…

• 02 Oct 25

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In-House Tip: Enhance Cross-Functional Collaboration

IntroductionAre legal, procurement, finance, and business units aligned during your contracting…

• 30 Sep 25

In-House Tip: Ensure Regular Contract Audits

IntroductionAre you regularly reviewing executed contracts for compliance, performance, and…

• 23 Sep 25

Legal Team Documentation

The Deal’s Done. Now Who Approved That Clause?

IntroductionLet’s be honest: most legal teams don’t have the time – or the tools – to…

• 17 Sep 25

In-House Tip: Train Business Teams

IntroductionDo your business stakeholders understand the basics of your contracting…

• 16 Sep 25

In-House Legal Tip: The Clause Bank - Unleash Its Power

IntroductionHigh-performance in-house legal departments utilize “Clause Banks” to drive…

1 min • 10 Sep 25

In-House Tip: Set Contracting KPIs

Are You Tracking How Well Your Contracting Process Is Performing?Here’s why setting KPIs is…

• 09 Sep 25

Legal Ops Essentials: 21 Tips to Achieve Plain English Contract Drafting

Legal Ops Essentials: 21 Tips to Achieve Plain English Contract DraftingTraditional legal writing…

• 04 Sep 25

In-House Tip: Establish Clear Approval Workflows

IntroductionDoes everyone know who needs to approve what, and when, in your contracting process?…

• 02 Sep 25

Integration Without Tears: Connecting LSRFs to CLMS and Workflow Tools

IntroductionLegal tech adoption often fails-not because the software is bad, but because the…

3 min • 01 Sep 25

Legal Ops Tools: Contracting Playbooks

IntroductionA “contract Playbook” is a legal function tool that helps a company (well its…

3 min • 27 Aug 25

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In-House Tip: Automate Routine Contracts

Are simple contracts eating up too much of your legal team’s time?Here’s why automating…

• 26 Aug 25

In-House Legal Tip: 10 Tips For A Great In-House Legal Team Training Program

Legal Ops Tip: Productivity through trainingIn order to pursue constant in-house legal team…

3 • 20 Aug 25

In-House Tip: Implement a Contract Management System

Are your contracts organized, accessible, and easy to manage?Here’s why a contract management…

• 19 Aug 25

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In-House Tip: Standardise Templates

Are your contracts consistent, clear, and easy to use across the business? If you are familiar…

• 12 Aug 25

Legal Ops Essentials: What Does Good Legal Team Leadership Look Like

Leadership has always been a complicated field and as such it really needs to be hit hard with…

2 min • 07 Aug 25

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In-House Tip: Enhance Negotiation Skills

Negotiation is a critical skill for in-house lawyers. Are you consistently securing favorable…

• 05 Aug 25

Internal Client

Essential Legal Training for Your Internal Clients

Why is Legal Training Essential for Your Internal Clients?It is an incontrovertible truth that…

4 min • 31 Jul 25

In-House Tip: Navigating Internal Power Dynamics as an In-House Lawyer

Are internal power dynamics limiting the effectiveness of your in-house team?Organisational power…

• 21 Jul 25

The Benefits of Effective Legal Operations

The Benefits Of Effective Legal OperationsIf you have had prior dealings with GLS, you will have…

12 mins • 16 Jul 25

In-House Tip: Expand Your Network

Are you building relationships within and outside your organization?You can be the smartest…

• 14 Jul 25

Legal Team Efficiency: A Legal Operations Model That Works

Legal Team Efficiency: A Legal Operations Model That WorksA legal operations capability is a key…

10 mins • 10 Jul 25

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In-House Tip: Seek Regular Feedback

Are you actively asking for feedback to improve? Here’s why seeking regular feedback matters:…

4 mins • 07 Jul 25

What Is Legal Operations?

What Are Legal Operations? They support the business’s legal function, taking a…

4 mins • 03 Jul 25

In-House Tip: Take on Stretch Assignments

Are you doing the kind of work that you want to be doing? Are you volunteering for projects that…

• 27 Jun 25

In-House Tip: Enhance Your Business Acumen

Do you truly understand your company’s business, goals, and challenges?Here’s why enhancing…

• 23 Jun 25

In-House Tip: Find a Mentor or Sponsor

Do you have someone guiding and advocating for your in-house career growth?Show me one truly…

• 19 Jun 25

GLS Legal Ops: Legal Department Cost Reduction Tips

GLS Legal Ops: Legal Department Cost Reduction Tips All in-house legal teams are being asked to…

2 min • 19 Jun 25

In-House Tip: Build a Development Plan

Do you have a structured plan for your career development?Here’s why building a development…

• 11 Jun 25

The 4 Stages Of Legal Department Transformation

Stage 1: Assessing the Current State of your in-house legal team: Legal department leaders must…

5 min • 11 Jun 25

16 Unacceptable In-House Legal Resource Management Wastage Scenarios

IntroductionEffective legal resource management is a critical aspect of running a successful…

5 min • 29 May 25

In-House Tip: Review and Optimize Processes

When Was The Last Time You Reviewed And Streamlined Your Contracting Workflow? Here’s why…

3 min • 22 May 25

Stop The Chaos: Why Your Legal Team Needs Structured Legal Instructions

Who Should Take Responsibility for Clear Legal Instructions?When it comes to legal instructions,…

3 mins • 12 May 25

In-House Tip: Develop Playbooks

Do your team members have clear guidance on key terms and fallback positions?Here’s why…

• 08 May 25

25 Signs Your Legal Team Needs to Transform

Identifying Legal Team InefficienciesIn this installment of GLS's Legal Ops Essentials - we…

3 mins • 22 Apr 25

20 Tips For Blueprinting Your Legal Team’s Transformation

How To Engage In Successful Transformation Planning In this Blog, we want to pull together some…

5 mins • 09 Apr 25

Track or Fall Behind: Why In-House Teams Must Leverage Legal KPIs

The Underappreciation of In-House Legal Teams Most in-house legal teams face a common challenge -…

3 min • 26 Mar 25

In-House Tip: Embrace Legal Tech Innovations

Why Legal Tech Is So Essential Legal technology can transform how you work, saving time and…

2 minutes • 25 Mar 25

Internal Client

The True Cost of Unrealistic Legal Deadlines

Arbitrary Legal Deadlines Legal deadlines dictate the pace of work for in-house legal teams, but…

4 min • 17 Mar 25

Top 10 Legal Docs - The Work Horses

Introduction Ten foundational legal documents underpin the majority of the vital processes…

8 minutes • 12 Mar 25

In-House Tip: Prioritise Clear Communication

Make Clear Communication A Priority For Your In-House Team Clear, concise communication can make…

3 min • 10 Mar 25

In-House Tip: Build Strong Cross-Department Relationships

The Importance Of Building Strong Cross-Department Relationships Success in-house isn’t just…

1 min • 02 Mar 25

In-House Tip: Invest in Continuous Learning

Why You Should Invest In Continuous LearningIn the ever-evolving in-house legal landscape,…

5 min • 17 Feb 25

The Essential Contract Function Checklists

Legal Ops Tips: Contract Function ChecklistsContract support is one of the most visible (and…

2 minutes • 10 Feb 25

Legal Ops Essentials: Commit to Constant Contracting Improvement

Constant ImprovementPareto’s Principle of 80:20 applies to contracting as it does too just…

1 min • 03 Feb 25

How to Avoid a High-Tech Train Wreck

Introduction The recent proliferation of legal technology ("Legal Tech") related…

8 mins • 14 Nov 24

In-House Legal Tip: Plan Your In-House Legal Career

IntroductionAsk yourself this – how much time did you spend planning your last holiday? Was it…

3 min • 31 Oct 24

Knowledge

GLS Study Hall: Knowledge Acquisition Strategies

Introduction This sharing covers how an effective legal team can go about growing and managing…

6 min • 30 Oct 24

Contracting Policies: Eliminate Weakness In Your Contracting Function

IntroductionThe Contracting Policy is perhaps the simplest and most potent efficiency initiative…

6 minutes • 07 Oct 24

Internal Client

GLS Study Hall: Golden Rules For Proactive Advisory

Introduction Proactive advisory can simply be summarised as anticipating client needs and…

8 min • 30 Sep 24

Managed Legal Services: 10 Tips For Success

IntroductionManaged legal services offer in-house legal teams a way to address low-risk and/or…

3 min • 09 Sep 24

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In-House Skills

GLS Study Hall: Golden Rules For Internal Client Communications

IntroductionA 2022 report by the Thomson Reuters Legal Executive Institute revealed that 63% of…

5 min • 01 Sep 24

Top 10 Rules For Developing A World Class Legal Template Library

IntroductionOne of the greatest sources of inefficiencies (and frustration) inside an In House…

5 min • 14 Aug 24

The True Cost Of A Sluggish Contracting Function

IntroductionThe contracting function is one of the most visible manifestations of the in-house…

3 min • 07 Aug 24

AI vs Legal Code of Conduct

IntroductionA recent study conducted by ContractPodAi found that as of January 2024, more than…

4 min • 03 Jul 24

Why Every Successful Legal Department Transformation Starts with a Current Status Assessment

IntroductionLegal department transformation is no longer novel. It is no longer discretionary.…

5 min • 28 Jun 24

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Knowledge

Legal Ops Essentials: 10 Indicators of a Great In-House Legal Training Program

The Importance of Great In-House Legal TrainingIn-house legal training is crucial for maintaining…

2 min • 12 Jun 24

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In-House Legal Tip: Get Your Legal Department Operating Authority

IntroductionThe Legal Department Operating Authority ("LDOA") is an essential legal…

1 min • 05 Jun 24

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Legal Ops Tools: The Legal Department Service Charter

What is a Legal Department Service Charter?Does your legal team butt heads with other internal…

3 mins • 15 May 24

Legal Ops Tools: 20 Reasons Why a Contract Playbook Is Essential

What is a Contract Playbook? The Contract Playbook, also referred to as a Contracting Playbook or…

4 min • 25 Apr 24

Legal Ops Tools: The Simple Checklist

IntroductionA checklist is a potent knowledge technology that is drastically under-utilized by…

5 mins • 02 Mar 24

CLMS Nightmares: Why CLMS Fails & What You Can Do About It

Introduction“CLMS” stands for Contract Lifecycle Management System. It supports the…

IntroductionManaged legal services offer in-house legal teams a way to address low-risk and/or…

3 min • 09 Sep 24

Managing External Counsel

In-House Legal Tip: Reduce Legal Dept. Costs with Value Creation

If your Board capped your legal team’s budget for next year at US$100,000 dollars and said they…

1 min • 27 Jun 23

Compliance

Compliance Workflow

Introduction: Compliance Does Not Operate on Intent - It Operates on WorkflowMost organisations…

4 min • 17 Dec 25

Compliance

Policy Infrastructure Audit

Introduction: Policies Are the Backbone of Compliance - or Its Weakest LinkEvery compliance…

What is a Legal Department Service Charter?Does your legal team butt heads with other internal…

3 mins • 15 May 24

Legal Team Management

GLS VIP Client Training 2024 Agenda Announced

GLS VIP Client, In-House Training Program.We are delighted to publish the curriculum for the GLS…

Legal Ops Essentials: Navigating an optimally performing legal teamAccess a vision of what you…

5 mins • 23 Nov 21

Stop Briefing Your Mates: Why GCs Must Rethink External Legal Relationships

IntroductionLet’s talk about the elephant in the legal department.For all the talk of…

• 08 Dec 25

Managing External Counsel

Traditional Law Is Broken (Part 1)

The Traditional Law Firm Model Is BrokenThe traditional law firm model (“TradLaw”) as we know…

IntroductionA checklist is a potent knowledge technology that is drastically under-utilized by…

5 mins • 02 Mar 24

Legal Dept. Key Performance Indicators - Why & What?

In this Blog, we'll provide a basic introduction to legal dept KPIs, share some thoughts on…

4 min • 18 Oct 23

GLS Masterclass: The Contracting Playbook

A contracting playbook supports a standardized and efficient process for creating and…

1 min • 31 Aug 23

In-House Legal Tip: Balanced Legal Risk

Best practice contracting recognises that a “balanced” approach to risk allocation drives…

1 min • 14 Aug 23

In-House Legal Tip: Only Implement a CLMS when Ready!

Document and optimize your contract lifecycle management procedures first and then find a CLMS…

1 min • 03 Jul 23

11 Structural Reasons why MLMS projects fail

Matter Lifecycle Management Systems (“MLMS”) is a key area where the in-house community is…

• 30 Jun 23

In-House Legal Tip: Activate Checklists

The best performing teams use checklists extensively, the worst performing teams are too busy to…

1 min • 20 Jun 23

GLS News - New Contracting Playbook Launched

GLS Group today launched a further expansion to its highly successful contract function…

1 min • 19 Jun 23

GLS Masterclass: Architecting an effective Managed Legal Services Program

About This SeminarThis seminar will explore the following themes:Optimising your contracting…

Contracts are the essential record of what parties agree and yet most end up signed, filed and…

Introduction:Many in-house legal teams are curious about incorporating AI tools into their…

4 min • 14 Nov 23

Artificial Intelligence | 10 Concerns & 10 Responses

INTRODUCTIONChristopher Niesche's September 2021 survey of in-house lawyers…

15min • 07 Oct 23

In-House Legal Tip: Low Tech First - Always!

The legal industry is undergoing a major transformation with the rise of Legal Tech. This…

1 min • 25 Sep 23

CYBERCRIME SAFETY ADVICE

IMPORTANT PUBLIC SAFETY NOTICE:GLS has recently become aware of the existence of a potentially…

• 05 Jul 23

11 Structural Reasons why MLMS projects fail

Matter Lifecycle Management Systems (“MLMS”) is a key area where the in-house community is…

• 30 Jun 23

GLS News - GLS successfully exits LegalSifter

GLS Investments, a GLS Group Company, has successfully sold its stake in LegalSifter, the…

1 min • 09 May 23

In-House Legal Tip: Understand Legal Technology

If you do not recognize something – chances are you cannot use it or see how it can be used.…

Why You Should Invest In Continuous LearningIn the ever-evolving in-house legal landscape,…

5 min • 17 Feb 25

In-House Legal Tip: Take Time Off

Burnout doesn't make you a better lawyer. It just makes you broken.As we approach what is…

2 minutes • 04 Dec 23

In-House Careers: Review Your Performance

In-House Legal Tip: Getting better means actively looking for ways to improve. Taking time to do…

2 minutes • 27 Nov 23

GLS Launches In-House Legal Team Wellbeing Initiative

GLS Group Announces In-House Lawyer Wellbeing SeriesGLS Group is delighted to announce the launch…

2 min • 22 Jun 23

GLS Wellbeing - Stretches for Lawyers

3 min • 21 May 23

GLS Wellbeing - Breathing

3 min • 21 Mar 23

GLS Wellbeing - Nutrition Tips

2 min • 21 Feb 23

Why In-house Legal Teams Must TransformGlobally, many in-house legal departments struggle to meet…

4 mins • 08 Feb 24

In-House Careers: Find Your Mentor

To excel in-house you need a mentor. Do you have one?Unlocking your full potential as an in-house…

2 minutes • 11 Dec 23

In-House Careers: Are you replaceable as an in-house lawyer?

In-house lawyers are operating in a period of intensive change – technology, working practices,…

2 minutes • 07 Dec 23

In-House Legal Tip: Take Time Off

Burnout doesn't make you a better lawyer. It just makes you broken.As we approach what is…

2 minutes • 04 Dec 23

UAE National Day 2023 Discount

To help celebrate UAE National Day 2023 – you can use the below promo code on the GLS Legal Ops…

1 min • 30 Nov 23

In-House Careers: Review Your Performance

In-House Legal Tip: Getting better means actively looking for ways to improve. Taking time to do…

2 minutes • 27 Nov 23

In-House Legal Tip: Problem Solve Always

A valuable North Star against which you can reliably navigate your in-house career is being a…

2 minutes • 23 Nov 23

In-House Careers: Know Your Worth

Part of driving in-house value recognition is being cognizant of your own value and making sure…

2 min • 23 Nov 23

In-House Legal Tip: Be an expert in your Company … and the law.

Here is a simple proposition that I think we can all understand:If you are preparing for a trip…

3 min • 13 Nov 23

GLS Legal Opinion: How many hours should the in-house community be working?

So, how many hours should an in-house counsel be working?Do you want the pre-amble leading up to…

3 min • 09 Nov 23

GLS News - Q3 and Q4 2023 Webinar Line-Up Announced

GLS has unveiled its highly anticipated 2023 Q3 and Q4 webinar line up.GLS wanted this webinar…

• 17 Jul 23

In-House Legal Tip: Train Constantly

In-house counsel must rapidly develop a broader range of skills to thrive going forward.The…

Achieving more with less presents a significant challenge to the in-house community. So, how can…

1 min • 09 Oct 23

In-House Legal Tip: 12 Legal Dept. Knowledge Hacks

Explore these 12 crucial knowledge hacks to supercharge your legal department's efficiency…

2 min • 02 Oct 23

In-House Legal Tip: Low Tech First - Always!

The legal industry is undergoing a major transformation with the rise of Legal Tech. This…

1 min • 25 Sep 23

In-House Legal Tip: Lead or Languish

The keys to effective legal team leadership are undergoing rapid change in an industry that is…

2 min • 28 Aug 23

In-House Legal Tip: Upskill Junior Team Members

A common feature of high-performing in-house legal teams is the presence of exceptionally…

1 min • 21 Aug 23

In-House Legal Tip: Balanced Legal Risk

Best practice contracting recognises that a “balanced” approach to risk allocation drives…

1 min • 14 Aug 23

In-House Legal Tip: Reduce White Noise

Having audited the working days of hundreds of in-house legal teams, GLS is of the view that most…

In-house counsel must rapidly develop a broader range of skills to thrive going forward.The…

1 min • 12 Jun 23

In-House Legal Tip: Harness the Power of Standardization

In-house legal teams are so busy that they should never pass up opportunities to standardize…

2 min • 07 Jun 23

In-House Legal Tip: Harness the Power of Legal Process Standardization

Harness the Power of Legal process StandardisationAre you harnessing the power of standardization…

3 mins • 05 Jun 23