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GLS Service Provider Function Efficiency Report™ (Delivered)
A full report on the efficiency of your legal department
The Problem
You need your legal service providers to deliver far more value for less fees.
Related challenges include:
- external providers are notoriously expensive
- external providers are reluctant to embrace change
- to improve you must undertake a “current status” assessment of existing practices
- you need to objectively assess the performance capabilities of your service providers
- objectively assessing the value your service providers deliver is not easy
- you are not sure of what performance audit criteria to use
- finding time to conduct an audit comes on top of existing workloads
- you know good diagnostic tools provide actionable insights
- constant busyness makes it hard to undertake efficiency initiatives
- as team pressure increases, so too does team member churn
- old style legal department management is no longer as effective
Wouldn’t it be great if someone could deliver to you a comprehensive legal team performance report that allows you to generate actionable insights?
The GLS Solution
Service Provider Function Efficiency Report™ ( (Delivered) is a fully managed bespoke reporting solution that objectively, fairly and honestly assesses the current performance levels of your service provider function and provides practical recommendations on how to achieve powerful performance improvements.
Transforming the performance of your service provider function requires understanding your current position. This report provides a data-based report on how efficiently your service provider function is performing and benchmarks it against best practice.
With a particular focus on common potential inefficiency scenarios, in light of benchmark data, we are able to identify practical productivity optimisation strategies – with an emphasis on what is practical and what is known to work.
Our comprehensive diagnostic modules are deployed to your internal stakeholders via desktop surveys that generate thousands of data points – along with selective 1-hour long key stakeholder interviews.
The performance criteria against which our report is prepared is that of a world class “performance optimised” legal support function. As result the report provides provide you with:
- a powerful reference model of what your fully optimised function would look like;
- a detailed view of the critical resources that enable and drive function optimisation;
- an assessment of the presence and/or current performance of your resources;
- an assessment of the productivity consequences of your current service provider function practices;
- best practice markers for key legal department features and basic recommendations on performance initiatives; and
- clearly identified and logical intervention/optimisation scenarios to drive function productivity.
This solution provides you the authority of an expert third party voice on the current performance levels and capabilities of your legal team in an objective and transparent manner. This makes it easier for you internally to justify the resources your team needs.
Critically, there are no ‘negative’ findings – just blueprint recommendations for your team to achieve better, more, faster and cheaper legal dept. operations. Our optimisation recommendations are intentionally pragmatic and backed by performance data that speak to productivity strategies that actually work.
This solution helps prepare you to pro-actively face the future on your own terms and increase the strategic relevance of your team and value derived from service providers. If you are serious about legal team transformation, this is an essential first step initiative.
Problem solved.
Solution Deliverables
| Fully Delivered Function Performance Report: | We produce a detailed performance report according to our proprietary diagnostic and reporting methodologies. |
| Advanced Diagnostic Tools: | We use a detailed suite of online / e-format audit tools designed to help us detailed performance data from your team. You can select the diagnostic level that you wish to apply – see SLA below. We host the collection of the online questionnaire feedback. |
| Primary Data Sources: | Our diagnostic tools can be sent to any number of internal legal team members. Similarly, we can conduct variable numbers of one to one interviews with key internal stakeholders – typically legal team and internal client representatives. In both cases the solution costs dynamically adjust depending on your preferences. See the SLA below for our recommended parameters. |
| One To One Interviews: | Strategic and sympathetic ‘one to one’ interviews with key legal function stakeholders to ensure that their voice, concerns and requirements are factored into the overall report and associated recommendations.
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| GLS Legal Transformation Tube Map Modelling: | Our diagnostic modules draw from GLS’ market leading legal department performance analysis module – the GLS Legal Transformation Tube Map – which you can find here. |
| GLS Delivery Methodologies: | GLS deploys its own project methodologies that ensure minimal disruption to the workplace whilst obtaining maximum qualitative and quantitative data yields. It is a condition of this solution that GLS methodologies are strictly adhered to. |
| Written Report: | Our written report follows the same approach as any scientific findings report. We set out the methodology, participants, raw findings, finding interpretations and then offer recommendations on improvement pathways. |
| Report Presentation: | We don’t just present your report – we provide a 2 hour workshop to present of our report findings and to allow you to engage in detailed Q&A. |
Solution SLA Options and US$ Pricing
| Column one | Column two | Column three | Column four | Column five |
|---|---|---|---|---|
| DELIVERABLES | Standard | |||
| Diagnostic Questions | 150 | |||
| Online Survey Recipients | 5 | |||
| 1 to 1 Interviews (1hr sessions) | 2 | |||
| GLS Written Report | ✓ | |||
| Findings Presentation | ✓ | |||
| Price (excl. VAT) | $9,999 |
Pricing Comparison
| Big Law Review | US Rate | GLS Cost | Minutes |
|---|---|---|---|
| Partner | $850 | $9,999 | 11h 46m |
| Senior Associate | $640 | $9,999 | 15h 36m |
| Blended Rate | $520 | $9,999 | 19h 12m |
| Associate | $480 | $9,999 | 20h 50m |
| Junior Associate | $420 | $9,999 | 23h 48m |
GLS RPLV Legal Operations Score
This solution’s GLS RPLV impact score:
| Resource Status: | Specialist | Repeater | Formative |
| Ease of Implementation: | Complex | Average | Easy |
| Value Demonstration/Visibility: | Low | Medium | High |
| Productivity Leverage Profile: | Low | Medium | High |
| IHL Line Optimisation: | Single | Multiple | All Lines |
IHL Critical Function Optimisation Targets
This solution enhances performance across the following critical in-house functions:
In-House Legal: Critical Functions / Processes
General Counsel
Contracting
Managed Service
Legal Operations
Service Provider
GLS has identified 15 critical in-house processes/functions that are present in every world-class legal department. To learn what these functions are, their composition and how they interrelate to deliver efficient legal team performance outcomes - visit here.
