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VIP Study Hall: Internal Client Communications - Golden Rules
Master the Art of Communicating with Your Internal Clients
The Problem
Your team is struggling with inconsistent and unclear communication with internal clients, leading to misunderstandings and inefficiencies.
Related challenges include:
- team members lack a structured approach to client communication
- your legal team frequently receives incomplete or unclear service requests
- better communication from business teams would streamline legal processes
- external communication training is too costly and time-consuming
- DIY training takes too much time away from daily tasks
- hearing from subject matter experts is more authoritative
Wouldn’t it be great if your team could access affordable, practical, and results-oriented training to enhance communication with internal clients?
The GLS Solution
This training module covers the following:
- Key communication facts every legal team should know
- A proven communication formula for effective interactions
- How to handle legal service requests clearly and efficiently
- Best practices: “The call” with internal clients
- Writing impactful and concise emails to internal clients
- The golden rules for internal client communication
Our sessions combine practical, efficiency-based content with highly interactive and engaging delivery methodologies designed to improve memory retention.
These courses will be delivered by genuine experts in their field, in a way and at a time that is convenient to your team.
Problem Solved.
Solution Deliverables
| 30 min Session: | A 30 minute session accessed on-demand |
| Subject Matter Expert: | Your session will be delivered by a subject matter expert with years of practical experience. |
| Behaviour Focused: | The session will focus on “practical behaviour” strategies design to encourage effective working practices. |
| Supporting Slides: | A vibrant and engaging slide deck outlining the course content will be made available digitally. |
Pricing Comparison
| Big Law Review | US Rate | GLS Cost | Minutes |
|---|---|---|---|
| Partner | $850 | $199 | 1h 42m |
| Senior Associate | $640 | $199 | 2h 20m |
| Blended Rate | $520 | $199 | 2h 53m |
| Associate | $480 | $199 | 3h 06m |
| Junior Associate | $420 | $199 | 3h 34m |
GLS RPLV Legal Operations Score
This solution’s GLS RPLV impact score:
| Resource Status: | Specialist | Repeater | Formative |
| Ease of Implementation: | Complex | Average | Easy |
| Value Demonstration/Visibility: | Low | Medium | High |
| Productivity Leverage Profile: | Low | Medium | High |
| IHL Line Optimisation: | Single | Multiple | All Lines |
IHL Critical Function Optimisation Targets
This solution enhances performance across the following critical in-house functions:
In-House Legal: Critical Functions / Processes
Legal Operations
Performance
Internal Client
GLS has identified 15 critical in-house processes/functions that are present in every world-class legal department. To learn what these functions are, their composition and how they interrelate to deliver efficient legal team performance outcomes - visit here.
